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Where resin crafting is more than a passion, it is an OBSESSION

Shipping Policy

Packages ship from Resin Obsession, LLC within two business days of receiving your order, unless you are notified otherwise. If we have to back order items, it will be noted on your packing slip along with an expected ship date. 

We package your order carefully so that it gets to you in tip top condition. See how we package and ship your orders to you.

Packages ship via the delivery service of your choice when possible.  Charges are determined by the carrier based upon the weight of your package, delivery address and desired delivery time. Tracking numbers, if available, will be forwarded when a shipping label is generated.   For orders that qualify for free standard shipping, Resin Obsession chooses the delivery carrier.

Once packages leave our office, we have little control over them.  While we can sometimes help you locate your package, we have no additional information than searching for the package's current status with the tracking number on the carrier's website.

All of our items can ship worldwide with the exception of certain resin, glue and aerosol products. Products with shipping restrictions are noted within the product description. These items can ship only via UPS ground and/or USPS parcel select to the United States and U.S. territories or UPS standard to certain areas of Canada. Please note, non continental U.S. deliveries via USPS parcel select may take up to six weeks for delivery. If one of these products is in your cart at checkout you will receive a message that if you are an international customer, you will not be able to complete your purchase until you remove the item from your cart.

Resin Obsession reserves the right to recover any charges associated with a customer's unwillingness to accept their order.

U.S. customer shipping options:

U.S. customer shipping options:

  • First class postal mail – 3 to 5 day delivery
  • Priority mail – 2 to 3 day delivery
  • Parcel select mail – 2 to 16 day delivery (continental) or 42 day delivery (outside mainland U.S.)
  • UPS ground (continental U.S. only) – 1 to 6 day delivery. UPS deliveries also require a street address for delivery, not a post office box.

Delivery times are estimates and are not guaranteed. Please note these delivery times also increase during the November/December holidays and times of inclement weather.

Delivery addresses are verified via UPS or the postal service before we ship an order to you. If your address cannot be verified, your order will be held while we contact you for additional information. In the case of lost and/or incorrectly addressed packages, these packages will need to be returned to us or a period of longer than 21 days from shipment will need to have passed in order for us to process a refund or send a replacement order at our discretion. If a lost/undeliverable package is due to an addressing error related to customer provided information, we reserve the right to charge to reship the order.

Resin Obsession worldwide shipping

Customers outside the USA:

Canada:

  • First class mail limited tracking – 4 to 12 days
  • First class mail (includes full tracking and delivery confirmation) – 4 to 12 days
  • Priority mail – 10 days
  • Priority mail express – 3 to 5 days
  • UPS standard – 3 to 10 days.

For Canadian customers, orders delivered via the postal service generally escape taxes and fees, however, this is not the case with orders delivered by UPS standard. For an estimate of the fees imposed for UPS standard delivery to Canada, please click here.

Rest of the world:

  • First class mail limited tracking – 4 to 12 days (eligible countries)
  • First class mail (includes full tracking and delivery confirmation) – 4 to 12 days (eligible countries)
  • Priority mail – 10 days
  • Priority mail express – 3 to 5 days

For an estimate of what you delivery charges might be for international orders, click here. Please allow up to 72 hours for international package tracking numbers to update when checking the status of your package.

These countries are eligible for first class mail shipping of packages. If your country is not listed below, you will not be offered first class mail shipping when completing an order.

Australia Great Britain  Netherlands
Belgium Hungary New Zealand
Brazil Northern Ireland Norway
Canada Israel Portugal
Croatia Italy Singapore
Denmark Japan Spain
Estonia Latvia Sweden
Finland Lithuania Turkey
France Luxembourg
Germany Malaysia
Gibraltar Malta

 

Delivery times are estimates and are not guaranteed. Please note these delivery times also increase during the November/December holidays and times of inclement weather.

Resin Obsession customers are responsible for the duty taxes they may incur from orders being shipped into their country. Note: If you are expecting your package to arrive and it is taking a long time, please check with your local postal service to see if your package is being held for taxes due. This duty tax calculator may be helpful in determining taxes due on your order.

In the case of lost and/or incorrectly addressed packages, these packages will need to be returned to us or a period of longer than 45 days from shipment will need to have passed in order for us to process a refund or send a replacement order at our discretion. If a lost/undeliverable package is due to an addressing error related to customer provided information, we reserve the right to charge to reship the order. We will also not provide refunds or replacements of international orders when package tracking status shows the order is in the possession of the delivery country’s customs office or if the customer refuses delivery and the package is seized by customs. Customers will need to contact their customs office to inquire about the package and pay any necessary duty taxes.

We reserve the right to decline shipment to certain countries should we determine your order may not be able to be delivered to you.

Click here for a more detailed explanation of our shipping methods and policies.

Updated March 28, 2017.