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Where resin crafting is more than a passion, it is an OBSESSION

Shipping Policy

Packages ship from Resin Obsession, LLC within two business days of receiving your order, unless you are notified otherwise. If we have to back order items, it will be noted on your packing slip along with an expected ship date. 

We package your order carefully so that it gets to you in tip top condition. See how we package and ship your orders to you.

Packages ship via the delivery service of your choice when possible.  Charges are determined by the carrier based upon the weight of your package, delivery address and desired delivery time. Tracking numbers, if available, will be forwarded when a shipping label is generated.   For orders that qualify for free standard shipping, Resin Obsession chooses the delivery carrier.

Once packages leave our office, we have little control over them.  While we can sometimes help you locate your package, we have no additional information than searching for the package's current status with the tracking number on the carrier's website.

All of our items can ship worldwide with the exception of certain resin, glue and aerosol products. Products with shipping restrictions are noted within the product description. These items can ship only via UPS ground and/or USPS parcel select to the United States and U.S. territories or UPS standard to certain areas of Canada. Please note, non continental U.S. deliveries via USPS parcel select may take up to six weeks for delivery. If one of these products is in your cart at checkout you will receive a message that if you are an international customer, you will not be able to complete your purchase until you remove the item from your cart.

Resin Obsession reserves the right to recover any charges associated with a customer's unwillingness to accept their order.

Domestic customers:

We offer first class postal mail, priority mail, parcel post mail and UPS ground (continental U.S. only).  First class mail packages generally deliver in 3 to 5 business days, while priority mail is 2 to 3 business days. Parcel select packages travel by ground transportation only and require 2 to 14 business days for delivery. Parcel post delivery to destinations outside the continental United States may take up to 6 weeks for delivery.  UPS shipments vary in delivery time, from 1 to 6 business days depending on the distance of the delivery destination from the Resin Obsession headquarters in Florida.  UPS deliveries also require a street address for delivery, not a post office box. Delivery times are estimates and are not guaranteed. Please note these delivery times also increase during the November/December holidays and times of inclement weather. 

Delivery addresses are verified via UPS or the postal service before we ship an order to you.  If your address cannot be verified, your order will be held while we contact you for additional information.  In the case of lost and/or incorrectly addressed packages, these packages will need to be returned to us or a period of longer than 21 days from shipment will need to have passed in order for us to process a refund or send a replacement order at our discretion.  If a lost/undeliverable package is due to an addressing error related to customer provided information, we reserve the right to charge to reship the order.

Resin Obsession worldwide shipping

International Customers:

Canadian customers have the option of UPS standard or postal mail for delivery of their orders. Customers outside of Canada only have the option of postal service delivery. Priority mail express packages are generally delivered in 3 to 5 business days; priority mail packages are delivered in 6 to 10 business days. Both of these shipping methods also include package insurance. First class mail international packages take 3 to 6 weeks for delivery. UPS standard (Canadian customers only) generally delivers in 7 to 10 business days and includes insurance.  Delivery times are estimates and are not guaranteed.  Package tracking numbers are available on many, but not all, international orders.

Resin Obsession customers are responsible for the duty taxes they may incur from orders being shipped into their country.  Note:  If you are expecting your package to arrive and it is taking a long time, please check with your local postal service to see if your package is being held for taxes due.  This duty tax calculator may be helpful in determining taxes due on your order.  For Canadian customers, orders delivered via the postal service generally escape taxes and fees, however, this is not the case with orders delivered by UPS standard. For an estimate of the fees imposed for UPS standard delivery to Canada, please click here.

In the case of lost and/or incorrectly addressed packages, these packages will need to be returned to us or a period of longer than 45 days from shipment will need to have passed in order for us to process a refund or send a replacement order at our discretion. If a lost/undeliverable package is due to an addressing error related to customer provided information, we reserve the right to charge to reship the order. We will also not provide refunds or replacements of international orders when package tracking status shows the order is in the possession of the delivery country’s customs office or if the customer refuses delivery and the package is seized by customs. Customers will need to contact their customs office to inquire about the package and pay any necessary duty taxes.

In addition to priority mail international and priority mail express international, we offer first class international mail shipping to these countries:

Australia Great Britain  Netherlands
Belgium Hungary New Zealand
Brazil Northern Ireland Norway
Canada Israel Portugal
Croatia Italy Singapore
Denmark Japan Spain
Estonia Latvia Sweden
Finland Lithuania Virgin Islands (British)
France Luxembourg
Germany Malaysia
Gibraltar Malta

 

All other countries (i.e., your country is not in the list above) do not have the option of first class mail international, but can select priority mail and priority mail express shipping.  We reserve the right to decline shipment to certain countries should we determine your order may not be able to be delivered to you.

Click here for a more detailed explanation of our shipping methods and policies.

Updated October 11, 2016.